GENERAL CONDITIONS
1. Introduction
The general conditions of sale described below (hereinafter General Conditions) govern the contractual relations between all users of the website www.powerflex.es (hereinafter referred to as "User" or "You") and the commercial entity Powerflex.es – property of Turbo Técnicas y Desarrollo SL.
These general conditions of sale are the only applicable ones and replace any other general conditions, except in the case of prior, express and written cancellation. Powerflex.es may occasionally modify the articles of its general conditions, so it is advisable to read them each time you visit the Powerflex.es website (hereinafter referred to as the "Portal").
These changes are effective from the moment they are published on the Internet and cannot be applied to contracts concluded previously. Each purchase on the Website is governed by the general terms and conditions applicable at the time of the order. We consider that once you have placed an order, you have unreservedly accepted our general terms and conditions of sale after having read them.
By accessing the Portal, you agree to comply with the General Conditions as well as the Conditions of Use contained therein.
2. Place an order
We offer you two (2) ways to place an order:
- Online on our website: www.powerflex.es (24 hours a day, 365 days a year)
- By phone 91 808 48 96 (Monday to Thursday: 9:00 a.m. to 6:00 p.m. and Friday 9:00 a.m. to 3:00 p.m.) GMT +1.
3. Product information
The products sold on the website www.powerflex.es are original and exclusive to the Powerflex brand, with Turbo Técnicas y Desarrollo SL accredited as an official distributor at https://www.powerflex.co.uk/
4. Prices
The sales prices indicated on the portal are shown in euros and include VAT. These are the official prices recommended by the Powerflex brand.
The customer assumes the shipping costs specified in the purchasing process, and the extraordinary taxes and duties that arise from the purchase of the product. For orders over €100.00 Powerflex.es assumes the shipping costs.
Extraordinary taxes and duties will be borne by the buyer. Costs arising from shipments to the Canary Islands, such as customs clearance, local taxes and IGIC, will be borne by the buyer.
In the event that EXPRESS shipping is requested and is possible, you must be contacted by telephone and informed of the special conditions for such shipments.
We reserve the right to modify our prices at any time. However, we undertake to apply the rates in force indicated on the Portal at the time of placing your order, except for typographical or similar errors.
5. Availability
Please note that orders will be shipped within the limits of available stock.
If one of the ordered items is not in stock, we will inform you as soon as possible and offer you an estimated delivery date. You may of course choose to cancel the order.
6. Shipping method
Products purchased at Powerflex.es will be sent to mainland Spain, the Balearic Islands, the Canary Islands and Portugal. If you wish to receive your order at a destination other than those indicated, you must contact us by phone or at info@powerflex.es.
The order will be sent to the address you indicated at the time of purchase.
Delivery times will be between 1 and 4 business days from the moment Powerflex.es can confirm the effectiveness of payment for the order. In the event that the products in your order are not in stock in our warehouses at the time of payment confirmation, we will contact you to inform you of the approximate delivery date.
Powerflex.es makes every effort to respect the delivery times mentioned on the Portal. However, Powerflex.es is not responsible for the consequences due to a delay in shipment or loss of the package by persons not involved in the transport contract, by yourself or for reasons or causes that are unforeseeable or insurmountable due to force majeure.
We advise you to check that everything is in accordance with your order and in perfect condition when you receive your package. If you are not satisfied with the items delivered, please sign and indicate by hand on the delivery note any anomalies you found upon receipt.
Product returns will only be accepted within the established timeframes. Returns must be made in their original condition, that is, in their packaging, with their accessories and instruction manuals, otherwise the return will not be accepted.
In the event of proven non-conformity, the User will have the option of choosing between a refund or replacement of the product.
For security reasons, POWERFLEX.ES verifies all orders paid by bank card. In this case, you will be asked or required to provide additional information in order to accept your purchase.
Therefore, and to avoid delays with your shipment, we ask you to indicate when placing your order:
- A private or professional email address.
- A working telephone number (landline, workplace/home or mobile) where we can contact you at any time.
WARNING: During promotional periods (Black Friday, Christmas, Summer...), delivery times may be altered.
7. Secure payment
We have the following PAYMENT METHODS: Credit card and bank transfer
The entire web application operates via SSL, with 256-bit encryption to ensure the security of the information that circulates between the client and the online store. The connection uses TLS 1.0, and is encrypted using AES_256_CBC, with SHA1 for message authentication and ECDHE_RSA as the key exchange mechanism. Additionally, all payment pages are hosted and processed on Adyen Payment Services servers, which means that no sensitive payment information is stored in Powerflex.es databases. The only information that will be stored on Powerflex.es is that related to contact information in order to carry out an order effectively.
Adyen has the necessary certifications to guarantee the customer that transactions are carried out efficiently and safely. More info at www.adyen.com.
8. Returns
Product returns must be requested through the Customer Service info@powerflex.es
Returns must be made in their original condition, that is, in their packaging, with their accessories and instruction manuals, otherwise the return will not be accepted.
Accepted returns must be received at our warehouse within 15 calendar days of receiving your order.
The user will have the option to choose between a refund or a replacement of the product. The return process can be done by accessing your account or by contacting the Customer Service department at info@powerflex.es
9. Warranties and After-Sales Service
All items STREET RANGE (Daily and sport use) in the have our lifetime guarantee (you can check the terms in General Conditions)
The articles in the COMPETITION RANGE (Competition and track use) do not have any type of guarantee as it is a product exclusively for competition where, in addition to being subjected to extreme use, the use of the product cannot be monitored and, as a consequence, the knocks, impacts, accidents, etc. that the article may suffer.
In the event of a defective product, the appropriate procedure will be repair, replacement, price reduction or termination of the contract, all of which will be free of charge for the consumer and user.
Return shipping costs must be borne by the buyer, except in cases where the reason for the return is due to an error on our part.
For any package you wish to return, you will have to notify info@powerflex.es in advance in order to avoid confusion.
10. Litigation and responsibilities
Powerflex.es is not responsible for the non-execution of these conditions in the event of force majeure, as defined by the Spanish courts and in the event of the client's default or an unforeseeable event by a person not involved in the contract.
Powerflex.es is not responsible for any consequences that may result from improper use of the products sold on the Portal.
11. Comments, criticism, communication
All opinions written by Powerflex.es users are controlled by the marketing team. If the opinions received infringe the law or ethical or moral laws (abusive advertising, defamation, insults, comments out of context...) Powerflex.es reserves the right to reject or modify said opinions.
12. Data protection
12.1. IDENTIFICATION
Owner: TURBO TECNICAS Y DESARROLLO SL, (hereinafter, “TTD”).
NIF: B83565630
Trade name: Powerflex Spain
Registered office: Calle Isaac Peral 4, 28341 Valdemoro Madrid
Telephone: 91.808.48.96
Registration data: Registered in the Commercial Registry of Madrid, Volume: 17896, Book 0, Folio: 155, Section 8, Page: M-310767, on 03/17/2003
Email: dpd@powerflex.es
Data Protection Officer (DPO): The User may contact the DPO at the following address dpd@powerflex.es, or by writing to the address of TTD for the attention of the “Data Protection Officer”.
12.2. INFORMATION AND CONSENT
By reading this Privacy Policy, the User is informed about the way in which TTD collects, processes and protects the personal data provided to it through the website www.powerflex.es (hereinafter, the “website”), as well as those of its connection and navigation through the Website and any other data that may be provided in the future to TTD through purchase contracts for any of its products, or through any other enabled means.
The User must carefully read this Privacy Policy, which has been written in a clear and simple manner, to facilitate its understanding, and freely and voluntarily determine whether he or she wishes to provide his or her personal data, or that of third parties, to TTD.
12.3. OBLIGATION TO PROVIDE DATA.
The data requested in the forms accessible from the TTD Website are, in general, mandatory (unless otherwise specified in the required field) to fulfill the established purposes. Therefore, if they are not provided or are not provided correctly, the purposes cannot be fulfilled.
12.4. PURPOSE OF THE PROCESSING OF THE USER'S PERSONAL DATA AND FOR HOW LONG BY TTD
Depending on the User's requests, the personal data collected will be processed by TTD for the following purposes:
Manage purchases made, including payment management (if applicable) and management of your requests and preferences.
Manage subscription to the newsletter and subsequent sending thereof.
Manage your contact requests with TTD through the channels provided for this purpose.
Manage the sending of personalized commercial communications from TTD by electronic and/or conventional means, in cases where the User expressly consents to this.
Manage the provision of the merchandise transportation service, as well as additional services for purchasing.
Manage the implementation of surveys and/or evaluations relating to the quality of the services provided by TTD and/or the perception of its image as a company.
User data will be retained for the period necessary to fulfil each purpose or until the User requests to be removed from TTD, objects or revokes consent.
12.5. USER DATA TO BE PROCESSED BY TTD
TTD may process the following categories of data, depending on the request made by the User:
Identification data: name, surname
Contact information: Postal address, mobile phone number, email address.
User identification codes or keys.
Personal characteristics data: date of birth, sex, nationality.
Preference data.
Geolocation data.
Card details, necessary to make payment for the purchase or to guarantee it, as well as to pay for the services associated with it.
In the event of registration and/or access through a third-party account, TTD may collect and access certain information from the User's profile on the corresponding social network, solely for internal administrative purposes and/or for the purposes indicated above. In the event that the User provides data from third parties, he/she declares that he/she has the consent of said third parties and undertakes to transfer to the interested party, owner of said data, the information contained in this Privacy Policy, exempting TTD from any liability in this regard. However, TTD may carry out the necessary verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with data protection regulations.
12.6. LEGITIMATION OF THE PROCESSING OF YOUR DATA
The data processing necessary for the fulfilment of the aforementioned purposes that require the User's consent will not be carried out without the User's consent.
Likewise, if the User withdraws his/her consent to any of the treatments, this will not affect the legality of the treatments carried out previously.
To revoke said consent, the User may contact TTD through the following channels: By means of a letter addressed to TURBO TECNICAS Y DESARROLLO SL C/ Isaac Peral 4 28341 Valdemoro Madrid, or by means of an email to the address dpd@powerflex.es, in both cases with the Reference “Data Protection”.
Likewise, in cases where it is necessary to process the User's data to comply with a legal obligation or to execute the contractual relationship between TTD and the User, the processing would be legitimised as it is necessary to fulfil said purposes. For its part, the processing carried out to carry out surveys and/or evaluations relating to the quality of the services provided by TTD and/or the perception of its image as a company will be carried out based on the legitimate interest of the controller.
12.7. RECIPIENTS OF USER DATA
User data may be communicated to:
Companies in which TTD participates or is part of the TTD business group, solely for internal administrative purposes and/or for the purposes indicated above.
Public Administrations, in the cases provided for by law.
12.8. USER RESPONSIBILITY
The User:
You guarantee that you are of legal age or legally emancipated, where applicable, fully capable, and that the data you provide to TTD are true, accurate, complete and up to date. For these purposes, the User is responsible for the veracity of all the data you provide and will keep the information provided up to date so that it reflects your real situation. You guarantee that you have informed any third parties whose data you provide, if you do so, of the aspects contained in this document. You also guarantee that you have obtained their authorization to provide their data to TTD for the purposes indicated. You will be responsible for any false or inaccurate information you provide through the Website and for any direct or indirect damages and losses that this may cause to TTD or third parties.
12.9. COMMERCIAL AND PROMOTIONAL COMMUNICATIONS
One of the purposes for which TTD processes the User's data will be to send commercial communications, by electronic and/or conventional means, with information regarding products, services, promotions, offers, events or news relevant to the Users. Whenever any communication of this type is made, it will be directed solely and exclusively to those Users who have authorized its receipt and/or who have not previously expressed their refusal to receive it.
In order to carry out the above work, TTD may analyse the data obtained in order to create User profiles that allow for a more detailed definition of the products that may be of interest to the User.
If the User wishes to stop receiving commercial or promotional communications from TTD, he/she may request to unsubscribe from the service by sending an email to the following email address: dpd@powerflex.es, as well as indicating his/her refusal to receive them by using the unsubscribe option provided in each of the commercial communications sent.
12.10. GEOLOCATION DATA
Some of the network's functionalities allow the geolocation of the device (Tablet, Smartphone, etc.) on which it is installed.
The User may disable this option directly on the device itself; however, deactivating this option may prevent the use of some of the website's functionalities on mobile devices.
12.11. EXERCISE OF RIGHTS
The User may send a letter to TURBO TECNICAS Y DESARROLLO SL C/ Isaac Peral 4 28341 Valdemoro Madrid, or by email to the address dpd@powerflex.es, in both cases, with the Reference “Data Protection”, attaching a photocopy of their valid identity document or passport, at any time and free of charge, to:
Revoke the consents granted.
Obtain confirmation as to whether or not TTD is processing personal data concerning the User.
Access your personal data.
Rectify inaccurate or incomplete data.
Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Obtain from TTD the limitation of data processing when any of the conditions provided for in the data protection regulations are met.
Obtain human intervention, express your point of view and challenge automated decisions made by TTD.
Request the portability of your data.
Users are also informed that they may at any time file a complaint regarding the protection of their personal data with the competent supervisory authority.
12.12. SECURITY MEASURES
TTD will treat the User's data at all times in an absolutely confidential manner and maintaining the mandatory duty of secrecy regarding them, in accordance with the provisions of the applicable regulations, adopting the necessary technical and organizational measures to ensure the security of your data and prevent its alteration, loss, processing or unauthorized access, taking into account the state of the technology, the nature of the data stored and the risks to which they are exposed.
Last updated: April 1, 2025